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Frequently Asked Questions
Everything you need to know about selling your phone on Swiftcell. Can't find the answer? Contact us.
How does Swiftcell work?
Search for your phone, pick the highest offer from vetted buyers, ship your device with the free prepaid label, and get paid — usually within 2 business days of receipt.
Is Swiftcell free to use?
Yes — Swiftcell is 100% free for sellers. Shipping is free too, with prepaid labels provided by each buyer.
How do I know I am getting the best price?
We compare real-time quotes from 8+ vetted US buyers on every search. Our Best Price Guarantee means if you find a higher price elsewhere, we pay the difference.
What if my phone is broken or cracked?
No problem. Pick the "Broken / Faulty" condition on the quote page — several buyers specialize in damaged devices.
How do I get paid?
Most buyers offer PayPal, direct deposit, paper check, and some offer Venmo, Zelle, or gift cards. Payment is typically issued 1-2 days after the device is inspected.
How long does the whole process take?
Most sellers are paid within 5-7 days: 1-2 days for shipping, 1-2 days for inspection, and 1-2 days for payment processing.
Is my data safe?
Always factory-reset your device and remove your SIM card before shipping. All our buyers also perform certified data wipes on every device they receive.
Do you ship internationally?
Swiftcell currently operates in the US, UK, and EU. Make sure you are on the right regional site before requesting a quote.